Terms and Conditions

These Terms govern your use of all Services provided by SHUTTERCOUNT CORP., doing business as House of Souls Weddings, including House of Souls Signature and House of Souls Essential. Provisions applicable exclusively to House of Souls Essential are set out in the Appendix at the end of these Terms.

By placing an order, accessing, or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms.

For the purposes of these Terms, the following definitions apply:

• “Client,” “you,” or “your” — the individual or entity ordering or using our Services.
• “House of Souls Weddings,” “we,” “us,” or “our” — SHUTTERCOUNT CORP., doing business as House of Souls Weddings, the provider of the Services.
• “Services” — the professional video editing and related offerings provided under the House of Souls Signature service, as described on our Website or agreed to in writing.
• “Deliverables” — the final edited video(s), media files, or other materials produced by House of Souls Weddings and provided to the Client as part of the Services.
• “Order” — a request for Services placed by the Client through our Website, order form, or other approved method.
• “Project” — the specific scope of work for which Services are provided, as described in the Order.
• “Intellectual Property” — all copyrights, trademarks, trade secrets, and other proprietary rights in the Deliverables, project files, or other materials created or provided in connection with the Services.
• “Website” — houseofsoulsweddings.com and any related domains or subdomains operated by House of Souls Weddings.

House of Souls Weddings provides professional video editing and related post-production services, including through our House of Souls Signature program. These Terms apply to all services we offer. Specific differences for the House of Souls Essential program are outlined in the Appendix, which modifies these Terms where stated.

The specific services, features, and turnaround times for each project will be as described on our Website or as otherwise agreed to in writing.

We will perform the Services with reasonable skill and care, consistent with industry standards. Unless otherwise agreed, Services do not include on-site filming, raw footage creation, or other work outside the scope of editing and post-production.

You are responsible for providing all required materials, such as raw footage, project instructions, and branding assets, in the formats and by the deadlines specified by us. If the project brief is unclear, missing information, missing footage, or is updated after editing has begun, House of Souls Weddings will not be responsible for delays, missed deadlines, or dissatisfaction with the final product. In such cases, refunds or complaints will not be accepted.

Any work outside the agreed scope, including additional revisions, new edits, or changes requested after delivery of the final Deliverables, may be subject to additional fees and extended turnaround times, as outlined in Section 9.

4.1 Placing an Order

Orders must be submitted through our Website, official order form, or another method approved by House of Souls Weddings. An Order is considered accepted only when confirmed in writing (including by email) or when we begin work on the Project.

4.2 Pricing

Prices for Services are listed on our Website or provided in a written quote. All prices are in U.S. dollars unless otherwise stated and are subject to change without notice. The price in effect at the time you place your Order will apply.

4.3 Payment

Payment is due in full at the time of ordering unless a different schedule has been agreed to in writing. For installment plans, work will be scheduled in proportion to the portion of Services paid for, as outlined in your invoice or agreement.

Any changes requested after the original purchase, for example changing the video type, adding creative effects, or requesting other extras, will generally be charged at the full applicable rate. Loyalty discounts, package discounts, or other promotional rates may not apply to such post-purchase add-ons, unless otherwise agreed at the sole discretion of House of Souls Weddings.

Please also see Section 9: Additional Services and Special Charges for further details on how certain extras are billed.

4.4 Late Payments

If payment is not received by the agreed due date, we may suspend work until payment is made. Any late fees will be determined on a per-client or per-quote basis and specified in your agreement or invoice.

4.5 Cancellations and Refunds

You may request to cancel a Project at any time; however, any refund will depend on the stage of the Project at the time of cancellation:

• Before editing begins: full refund, less administrative and financial fees (up to 20% of the total price).
• After editing has begun: we may withhold any amount up to 100% of the total fee for the canceled item.

Refunds may be issued in U.S. dollars or Wandercoins (credits redeemable for post-production services at 1 Wandercoin = 1 USD).

Wandercoins are non-transferable, non-refundable, and have no cash value. They cannot be exchanged for cash or any other form of credit. Wandercoins will expire 365 days after the date they are credited to your account but will remain available until redeemed.

Refunds will not be provided for dissatisfaction that could have been addressed during the revision process, or for outcomes impacted by conditions described in Section 3, including incomplete or unclear project briefs, late or incomplete delivery of materials, or missing footage. Clients are expected to provide all required materials and timely feedback to allow adjustments before final delivery.

No refunds will be issued once final Deliverables have been released to the Client.

4.6 Chargebacks and Payment Disputes

If the Client initiates a chargeback, payment dispute, or payment reversal with their payment provider or financial institution, House of Souls Weddings reserves the right to immediately suspend all Services, pause any work in progress, withhold delivery of any completed or partially completed Deliverables, revoke access to project files or online portals where applicable, and cancel any active or future projects until the payment dispute has been fully resolved.

Initiating a chargeback or payment dispute does not relieve the Client of their obligation to pay for Services properly rendered under these Terms. If the chargeback or payment dispute is resolved in favor of House of Souls Weddings, the Client agrees to reimburse House of Souls Weddings for the disputed amount, together with any chargeback fees, bank fees, collection costs, reasonable attorneys’ fees, or other expenses incurred in recovering the outstanding balance, to the extent permitted by applicable law.

Raw media can only be delivered via the following approved method:

5.1 Frame.io

Our workflow is optimized for Frame.io. Media transfers through other cloud storage services may not be accepted unless otherwise agreed in writing.

If the total footage size exceeds 1 TB, additional charges may apply as outlined in Section 9. If the uploaded file size is larger than initially stated in the project brief, the editing process may be paused until payment for the applicable difference is received.

Clients are solely responsible for maintaining complete backups of all footage and project files before uploading their media.

6.1 Setting Delivery Dates

Each Project is assigned to the editor who best matches the project requirements and can provide the most suitable turnaround time. Once assigned, the Client will be notified of the estimated first delivery date.

Turnaround times are based on receiving all required materials, including footage, instructions, and assets, in the correct format by the agreed deadline. If complete materials are not received on time, turnaround times will be recalculated based on editor availability once all required materials have been received.

6.2 Quality Review

All videos undergo review by our Quality Assurance team before being delivered to the Client, based on the project brief and agreed delivery schedule.

6.3 First Delivery vs. Final Delivery

The established delivery date refers to the first delivery (first cut). Final delivery dates depend on whether the Client requests revisions.

House of Souls Weddings is not responsible for missed deadlines between the Client and their own clients.

6.4 Project Holds

Once a Project has started and an editor has been assigned, any requests from House of Souls Weddings for information, clarification, or feedback, including during the revision process, must be addressed within seventy-two (72) hours.

If no response is received within this timeframe, the Project may be placed on hold. Projects placed on hold will be rescheduled based on editor availability once the required feedback or materials have been received, which may extend the original delivery date. Alternatively, we may continue editing based on the information available, using our professional judgment to preserve quality and meet delivery timelines.

6.5 Force Majeure and Delays Outside Our Control

House of Souls Weddings is not responsible for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control. These circumstances include, but are not limited to, acts of God, natural disasters, severe weather, fire, flood, war, terrorism, civil unrest, pandemics, government actions, labor disputes, power outages, internet or telecommunications outages, cyberattacks, failures or outages of third-party software, cloud storage providers, or other technology services, technical issues, file transfer problems, or delays caused by the Client’s failure to provide required materials, information, feedback, approvals, or payments.

In such circumstances, any applicable turnaround times or delivery dates will be reasonably extended for the duration of the delay, and House of Souls Weddings will use commercially reasonable efforts to resume performance as soon as practicable.

6.6 Priority Delivery

Priority Delivery is available for all projects and is subject to House of Souls Weddings’ availability and written confirmation.

• Priority Delivery offers first-cut delivery within one (1) week.
• An additional 50% Priority Delivery fee will apply based on the total price of the selected video.
• House of Souls Weddings reserves the right to decline any Priority Delivery request if scheduling, workload, or project requirements make it impossible to meet the requested timeline.
• If your Priority Delivery is delayed by up to 3 days beyond the promised delivery date, we will issue a voucher worth 30% of the Priority Fee for use on your next project.
• If the delay exceeds 3 days, we will issue a voucher for 100% of the Priority Fee to your account for use on future House of Souls projects.
• All compensation is provided as account credit/vouchers for future projects and is not eligible for cash refunds.

6.7 Final Deliverables

Final Deliverables are prepared after all videos in the Project have been approved, as outlined in Section 8.

7.1 Included Rounds of Revisions

Each Project includes two (2) rounds of revisions. Clients may purchase up to two (2) additional rounds for $40 USD each.

A Client’s very first Project includes up to four (4) rounds of revisions at no additional cost.

Revisions will begin only after the Client has confirmed through our platform that feedback has been provided on Frame.io. Internal revisions between our Quality Assurance specialists and the editor may occur before updated Deliverables are sent to the Client.

7.2 Revision Deadlines

Feedback for each round of revisions must be provided within the following timeframes:

• First round: fourteen (14) days from the initial delivery.
• Second round: seven (7) days from the updated delivery.

If applicable, feedback from the couple must also be provided within these same timeframes. If feedback is not received within these timeframes, House of Souls Weddings may close the Project and mark it as approved. For response time requirements during the revision process, see Section 6.4.

7.3 Major Changes

A Major Change is a request that significantly alters the direction of the video after the initial project brief has been submitted and editing has begun. Major Changes are not included within standard revision rounds and will be charged separately.

Examples include, but are not limited to:

• Changes to storytelling, narrative structure, or overall creative direction.
• Adding new material, including footage from an additional camera or newly submitted files after editing has begun.
• Changing creative LUTs, frame rates, aspect ratios, or other technical specifications.
• Changing the selected film type, deliverable format, or overall creative style.

House of Souls Weddings reserves the sole right to determine whether a requested revision constitutes a Major Change based on its scope, impact on the edit, and production time required. Major Change fees are calculated based on the video’s duration and complexity:

Some requests may also fall under Additional Services and Special Charges (see Section 9).

7.4 Turnaround Time for Revisions

Updated videos will typically be delivered within seven (7) days for Projects with up to two videos and simple corrections.

Projects with more than two videos or that require major revisions, such as restructuring the story, adding new footage, or changing creative direction, may require longer than seven (7) days to ensure the highest quality.

7.5 Changes During the Process

If, after a round of revisions, the Client decides to modify the type of video, its duration, include creative effects, or make any other changes that alter the video’s structure, House of Souls Weddings will deliver only the final export file of the revised video. Intermediate versions will not be provided.

8.1 Release of Deliverables

Final Deliverables will be prepared and released only after all videos within the Project have been approved. Final Deliverables will be provided in the agreed file format(s) via our designated delivery method.

Once files are delivered, it is your responsibility to download, back up, and securely store them, as we cannot guarantee indefinite storage of completed projects.

8.2 Quality Review

Before delivery, all files will undergo a final internal review by our Quality Assurance specialist to ensure they are clean, organized, and ready for handover. This review process may take up to five (5) business days.

8.3 Included Deliverables

Deliverables may include, as applicable:

• Final export(s) of the approved video(s).
• Project file(s) (.drp / .prproj / .xml).
• Associated assets used in the Project.

8.4 Exclusions

Intermediate or draft versions are not included as Deliverables unless expressly agreed in writing.

Certain requests or project types may incur additional fees, as outlined below. All such charges will be confirmed in writing before work begins.

9.1 Creative Effects in Videos

Additional fees apply when complex creative effects or transitions are requested. Complexity may result from:

• Use of multiple creative effects throughout the video.
• Repeated application of the same effect at various points in the video.
• High technical difficulty of a specific effect (e.g., invisible cuts, split screens, custom transitions).

Simple effects (e.g., light leaks, overlays, cross dissolves, speed ramps) requested in only a few places will not incur additional charges.

Requests for creative effects that significantly alter the overall structure or storytelling of the video may be considered a Major Change under Section 7 and charged accordingly.

9.2 Multiple-Day Projects

A Project is considered multi-day if it includes footage from events spanning more than one calendar day. One day of event coverage is defined as up to twelve (12) hours. If additional event days are included, extra charges may apply:

• Extra full day (up to 12 hours): +30%.
• Extra half day (up to 6 hours): +15%.

These charges apply only if the footage captured on the extra day(s) exceeds thirty (30) minutes of continuous raw material.

9.3 Extra Exports

Clients may request additional exports of a finished video in different resolutions or formats (e.g., 4K, 1080p, vertical format), except for videos in the Documentary Collection.

An “extra export” refers only to delivering the same approved final video in an alternate resolution or format. Any request involving changes to the video’s content, such as storytelling, length, or structure, will be considered a new video and quoted accordingly. If such changes occur after editing has begun, they may also qualify as a Major Change under Section 7.3.

9.4 Raw Footage File Size

Additional charges apply if the raw footage file size exceeds one (1) terabyte (TB):

If the file size of the footage uploaded to House of Souls Weddings exceeds the size stated by the Client in the project brief, the editing process will be placed on hold until the invoice for the additional amount is paid in full.

The Client may request to reopen a previously approved and closed Project to request new revisions; however, no new videos may be added. Any new videos must be purchased as a new Project.

10.1 Rates for Reopening Projects

Within seven (7) days of project closure:

• $50–80 USD per video to reopen.
• Includes one (1) round of revisions to address the specific requests provided (new, unrelated requests will count as an additional round and be charged separately).
• Additional fees may apply for Major Changes, new footage, multiple-day weddings, or other extras as outlined in these Terms.

After seven (7) days of project closure:

• $70 USD file retrieval fee for re-downloading footage.
• $50–80 USD per video to reopen.
• Includes one (1) round of revisions to address the specific requests provided (new, unrelated requests will count as an additional round and be charged separately).
• Additional fees may apply for Major Changes, new footage, multiple-day weddings, or other extras as outlined in these Terms.

10.2 Delivery Timeframes

Reopened Projects are not expedited. Delivery will depend on the turnaround time in effect at the time the reopening request is approved.

10.3 Editor Availability

House of Souls Weddings will make reasonable efforts to assign the original editor to a reopened Project. If the original editor is unavailable, the Project will be assigned to the next available qualified editor.

10.4 Discounts

Discounts or promotions applied to the original Project (including Loyalty Club discounts) will not apply to the reopening fees.

10.5 Additional Rounds of Revisions

Reopened Projects include only one (1) round of revisions. Additional revision rounds must be purchased separately at the rates outlined in Section 7.1. No Major Change fees will be charged during the first included revision round for reopened Projects.

To ensure high-quality work is delivered on time, the Client agrees to:

11.1 Provide Complete and Accurate Materials

• Submit all required raw footage, project instructions, branding assets, and other relevant materials in the formats specified by House of Souls Weddings.
• Ensure all submitted materials are complete, organized, and free from defects or corruption.

11.2 Submit Materials and Feedback on Time

• Provide all required materials by the deadlines communicated by House of Souls Weddings.
• Provide feedback within the revision timeframes specified in Section 7: Revisions.
• Coordinate with your own clients (if applicable) to ensure their feedback is also provided on time.

11.3 Ensure Clarity in Project Briefs

• Provide clear, detailed, and unambiguous instructions in your project brief.
• As stated in Sections 3 and 4.5, ambiguous, incomplete, or missing information may affect the quality or outcome of the Deliverables and will not be grounds for a refund.

11.4 Communicate Changes Promptly

• Notify House of Souls Weddings immediately if you need to change project details after work has begun.
• Certain changes may be treated as Major Changes under Section 7.3 or as Additional Services and Special Charges under Section 9.

11.5 Maintain Backup Copies

• Keep copies of all submitted materials, as House of Souls Weddings is not responsible for storing your raw files long-term.
• Download and securely store your final Deliverables promptly after delivery.
• As outlined in Section 12.3, House of Souls Weddings does not guarantee storage of raw media beyond the stated retention period.

Failure to meet these responsibilities may delay delivery timelines and could result in additional charges as outlined in Sections 7 and 9.

12.1 Ownership of Deliverables

Upon full payment, the Client receives all rights, title, and interest in the final Deliverables, including any associated project files. Ownership of the Deliverables does not transfer to the Client until all amounts due have been paid in full.

Third-party materials remain subject to their respective license terms. No attribution or recognition of House of Souls Weddings is required unless otherwise agreed in writing.

12.2 Marketing Use

House of Souls Weddings may share completed videos or excerpts for marketing and promotional purposes only with the Client’s prior written consent.

12.3 Media Storage

House of Souls Weddings will store all raw media provided by the Client for seven (7) days after the Project is approved and closed. After this period, all raw media will be permanently deleted from our servers.

Once the final Deliverables and any agreed project files are provided, it is the Client’s responsibility to create full backups of all media.

House of Souls Weddings is not required to retain project files or make any modifications to them more than one (1) month after delivery. After the stated retention period, House of Souls Weddings will have no further obligation to store, maintain, or provide access to any media or files.

12.4 Model Release Agreements

The Client is solely responsible for obtaining all necessary model or talent releases, location permits, and other permissions required to feature individuals or property in the Project. House of Souls Weddings accepts no liability for the absence of such permissions.

To protect our team and business relationships, the Client agrees not to directly solicit, hire, engage, contract with, or otherwise retain any employee, contractor, editor, or other team member introduced through House of Souls Weddings outside of the Company’s services during the course of the business relationship and for a period of twelve (12) months following the completion of the Client’s last project with House of Souls Weddings.

All project-related communication, including project assignments, revisions, scheduling, payments, and future work requests, must be conducted through House of Souls Weddings unless expressly authorized in writing by the Company.

Nothing in this section prevents the Client from communicating directly with House of Souls Weddings employees or contractors when such communication has been authorized by House of Souls Weddings as part of the normal delivery of the Services.

The Client agrees to indemnify, defend, and hold harmless House of Souls Weddings, its affiliates, owners, officers, employees, contractors, agents, and representatives from and against any claims, demands, liabilities, damages, losses, judgments, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Any materials, footage, images, logos, trademarks, or other content provided by the Client.
• The Client’s breach of these Terms.
• The Client’s violation of any applicable law or the rights of any third party, including intellectual property rights.
• The Client’s use of the Services or the final Deliverables.

This indemnity does not apply to the extent such claims arise solely from the gross negligence or willful misconduct of House of Souls Weddings.

To the fullest extent permitted by law, House of Souls Weddings’ total liability arising out of or relating to the Services shall not exceed the total amount paid by the Client for the specific Project giving rise to the claim.

In no event shall House of Souls Weddings be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost business opportunities, loss of goodwill, or loss of data, even if advised of the possibility of such damages.

These Terms and any disputes arising from or relating to the Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. The parties agree to submit to the exclusive jurisdiction of the state and federal courts located in Texas for the resolution of any disputes.

By placing an Order, making payment, or otherwise using the Services, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.

18.1 Entire Agreement

These Terms, together with any written agreement, quote, or invoice provided by House of Souls Weddings, constitute the entire agreement between the parties regarding the subject matter herein. They supersede all prior or contemporaneous understandings, whether written or oral.

18.2 Amendments

No amendment or modification of these Terms will be binding unless in writing and signed by both parties.

18.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable for any reason, the remaining provisions shall continue in full force and effect.