Frequently Asked Questions

House of Souls specializes in professional wedding video post-production for filmmakers. Our services include:

No. House of Souls works exclusively with professional wedding filmmakers and studios.

Our entire workflow, communication process, and editing system are designed to support wedding professionals behind the scenes, allowing them to deliver exceptional films under their own brand.

Our team has over a decade of experience in wedding post-production. During that time, we've edited hundreds of wedding films while helping filmmakers deliver consistent, cinematic work to their clients.

Our experience allows us to understand different shooting styles, storytelling approaches, and editing preferences so every film feels true to your brand.

You can submit multiple projects at once. This is perfect if you're planning ahead or catching up on a busy wedding season.

We'll schedule your projects in advance, reserve editing time for your films, and provide estimated delivery timelines for each project.

Special pricing is available when booking three or more projects. Contact us for a custom quote.

We offer several ways to save:

• Bulk Discount for multiple project bookings.
• Seasonal Promotions throughout the year.
• Package Discount when ordering multiple videos for the same wedding.

If you'd like a custom quote or want to learn about current offers, just get in touch.

We accept:

• Credit Cards
• PayPal
• Wire Transfer
• Stripe
• ACH Payments (where available)

For larger projects or custom quotes, we can also send an invoice with your preferred payment method.

Our workflow is designed to make outsourcing simple while ensuring every film matches your editing style.

In most cases, yes. You'll work with the same Project Manager across your projects to ensure consistency and a smooth experience. If a change is ever needed, we'll make the transition seamless while keeping your editing style, preferences, and project details fully documented.

Absolutely. Matching your editing style is one of our top priorities. Your Project Manager, editor, and Quality Assurance team work together to make sure every film reflects your creative vision and brand.

Your onboarding questionnaire and project brief help us understand exactly how you like your films edited. The more information you provide, the more accurately we can match your style.

Every project goes through a dedicated Quality Assurance process before delivery. Our experienced QA team reviews each film for storytelling, pacing, audio, color, continuity, technical accuracy, and overall polish to ensure it meets both our standards and yours.

Our standard turnaround time for the first draft is 4–6 weeks. Delivery times may vary depending on the season, project complexity, and editing software.

During our busiest months (June through December), first-cut delivery may extend to 6–8 weeks.

Please note that these estimates apply to the first draft only. Final delivery depends on the number of revision rounds requested.

Our editors work in Adobe Premiere Pro and DaVinci Resolve. You can choose the software that best fits your workflow, or we'll assign the editor best suited to your editing style.

Yes. While we can't recover footage that is severely damaged, we can improve many common issues through professional editing, color correction, stabilization, audio enhancement, and thoughtful storytelling to create the best possible final film.

We accept most professional video formats, including MP4, MOV, AVI, WMV, MPEG, and many others.

If you're unsure whether your files are compatible, simply contact us and we'll be happy to help.

Sending your footage is simple.

• Upload your files through the HOS Client Portal.
• Or upload your footage to Frame.io, Google Drive and share the download link with us.

Before sending your files, we recommend organizing your footage clearly and keeping a backup for your own records.

You can provide your own music before editing begins. If you have specific songs or licensed tracks you'd like us to use, simply include them in the references.

Yes. If you have a preferred LUT or color profile, simply include it with your project files. Our editors will use it during color grading to maintain your signature look.

We use Frame.io, so you can leave time-stamped comments directly on your video.

• Essential Tier: Includes 1 revision round, as your film is edited in the House of Soul’s Style.
• Signature Tier: Includes 2 revision rounds, tailored to match your unique editing style and creative preferences.
• Additional revision rounds are available at an additional cost.

• The first revision is delivered within 14 days of receiving your revision request.
• Any additional revisions are delivered within 7 days of receiving each subsequent revision request.

Major changes, such as replacing the soundtrack after multiple revision rounds, may require additional editing time and charges.

We use Frame.io, so you can leave time-stamped comments directly on your video.

• Essential Tier: Includes 1 revision round, as your film is edited in the House of Soul's Style.
• Signature Tier: Includes 2 revision rounds, tailored to match your unique editing style and creative preferences.
• Additional revision rounds are available at an additional cost.

• The first revision is delivered within 14 days of receiving your revision request.
• Any additional revisions are delivered within 7 days of receiving each subsequent revision request.

Major changes, such as replacing the soundtrack after multiple revision rounds, may require additional editing time and charges.

Your completed project includes:

• Final exported videos
• Premiere Pro or DaVinci Resolve project files
• Graphics, titles, and project assets used during editing

If requested, we can also return your original project assets.

If you supplied or approved the music before editing began, changing it later will usually be considered a major revision because it often requires re-editing the entire film.

If the music was selected by our editor without prior approval, one music change can be requested during the first revision round. Additional music changes may require extra editing time and charges.

To avoid delays, we recommend finalizing your music choice before editing begins.

We keep your final exported videos and project files after delivery. However, raw footage is stored for 7 days after final approval.

We strongly recommend keeping your own backup of all project files and footage.

Yes. We offer Priority Delivery for every video, subject to our team's availability.

If your Priority Delivery is delayed by up to 3 days beyond the promised delivery date, we will issue a voucher worth 30% of the Priority Fee for use on your next project.

If the delay exceeds 3 days, we will issue a voucher for 100% of the Priority Fee to your account for use on future House of Souls projects.

Please note: All compensation is provided as account credit/vouchers for future projects and is not eligible for cash refunds.